Customs issues have always plagued international deliveries. If people fail to pay fees in advance or properly detail what is inside a package, inspections can extend the delivery timeline.
Drop shippers and importers never quite know when a package might end up delayed in customs for days or even weeks. Issues with shipping can lead to customers or clients complaining about a company’s services or even initiating a chargeback with their credit card company.
In recent weeks, customs enforcement efforts have increased due to changes in tariffs. Some packages face long delays or even destruction by delivery companies. How can those worried about customs delays reduce the likelihood of client complaints and expensive disputes with payment processors?
Provide consumers with transparency
Given the amount of attention that tariffs and customs enforcement efforts have received in recent weeks, business leaders might assume that clients are aware of the likelihood of a delay or even the obligation to pay a fee upon delivery of an international package. However, people may not realize when their packages could be subject to searches, fees or delivery delays.
Businesses importing from abroad or drop-shipping through international suppliers may need to update their terms of service and their customer disclosures. From changes to shipping timeline estimates to changes in the service provider used, there are a handful of strategies that could prevent customers from blaming a business for shipping delays or non-delivery. Even requiring package insurance could reduce the risk of complaints or chargebacks.
Business leaders may also need to consider changing what services they use based on how companies have pivoted to handle tariffs and increased customs enforcement. Modifying business operations, marketing materials and even client agreements can help business leaders minimize the risk of financial losses due to customs-related issues.