Cargo loss or damage during shipping is a common concern for businesses and individuals globally. According to a recent report, thousands of containers are lost at sea each year, and cargo damage is a lingering issue. This can happen due to various reasons, including accidents, theft and natural disasters.
It can be incredibly frustrating when you lose your cargo or a shipment arrives damaged. This can really hurt your business, potentially leading to massive financial loss. If your cargo has been lost or damaged, consider taking the following steps to address the situation.
Document the loss or damage
Take photos and videos of the damaged cargo as soon as possible. Also, ensure you have a well-written and detailed description of the goods and copies of all relevant documents and communication with the shipping company. This can serve as evidence if you decide to take further action. Remember to keep the damaged goods until there is a resolution and protect them from further damage to avoid complications down the road.
Notify the shipping company
Reach out to the shipping company immediately to report the damage or loss. Provide detailed information about the matter, including the shipment’s tracking numbers, dates and descriptions of the damage or loss.
File a claim
Most shipping companies have an internal claims process for damaged or lost cargo. Fill out necessary forms and provide any supporting documentation requested. If you have cargo insurance, review your policy to understand what is covered and the claims process.
If you cannot resolve your issue with the shipping company or insurance provider, consider seeking legal guidance to protect your interests. You may have other options for pursuing compensation to help recover your losses, like taking legal action against the responsible parties.